1. PAYMENT TERMS
A 50% deposit is required with each order. Full payment must be received before products will be shipped. The balance and freight charges are due upon recepit C.O.D., unless open account status. For your convenience, American Express, Mastercard, Visa & Discover are accepted as 50%
deposit and as final payment. Out of State Checks require 3-5 Business Days to Process * There is a $30.00 charge for returned checks.

2. OPEN ACCOUNT STATUS
Customers applying for open account status must complete a Citi Printing credit application.

3. QUOTATIONS
All quotes provided by Citi Printing are valid for thirty days. Quotes not accepted within this time limit are subject to review and may be adjusted.

4. TAX EXEMPTIONS
All tax exempt businesses must enclose a tax exempt form with their first order. If the tax exepmt form is not received, appropriate state sales tax will be charged.

5. TURN AROUND TIME
Service is our specialty. We do everything we can to meet your special needs. Therefore, schedules and additional costs for expedient turn around times can be quoted. Normal turn around times are quoted in working business days, and do not include weekends or holidays. Orders received at Citi Printingafter 12:00 noon will be scheduled as received the following day.

6. ADDITIONAL WORK
The catalog standard turn around times are only for the work specified on each particular page in the catalog.
Services beyond those specified, such as additional folding, perforating, binding, and special cutting may add
additional cost and time. Your Citi Printing Customer Service Representative can provide complete details and a
delivery quote for your particular job.

7. CANCELLATIONS
All canceled orders will be charged a minimum fee of $50. Orders which have been entered into our production process will be charged according to how far the job has proceeded at the time of cancellation. Completed jobs
will be charged the full quoted price.

8. COPYRIGHT INFRINGEMENTS
Citi Printing will not accept responsibilty for copyright infringements resulting from the reproduction of documents provided by its customers. In addition, Citi Printing reserves the right to refuse any job it believes will violate any
federal, state, or local law.

9. OVERRUNS AND UNDERRUNS
All orders are subject to quantity variation not to exceed 10% over or under the quantity ordered. The final billing will be credited or charged as needed.

10. ALTERATIONS/CORRECTIONS
Any addtional cost due to changes from the initial order must be approved by the customer. Customer corrections or alterations from the originals submitted will be an additional cost. Any order canceled will be charged for work to date.

11. ORIGINAL MATERIALS
All original materials will be returned to the customer after completion of the project and final payment.

12. RUSH ORDERS
Projects can be completed in less than the standard production time for an additional rush charge. Our production schedule, material availability, and the work involved is taken into consideration when quoting the cost.

Prices do not include shipping (unless otherwise specified). Any shipping instructions or changes my result in extended turnaround times. Citi Printing is not responsible for any loss, damage or shipping delays caused
by a delivery carrier (ie: UPS, Airborne Express, Fed Ex or Delta).

13. SHIPPING CHARGES
Prices do not include shipping (unless otherwise specified).
Any shipping instructions or changes may result in extended turnaround times.
Citi Printing is not responsible for any loss, damage or shipping delays caused
by a delivery carrier (ie: UPS, Airborne Express, Fed Ex or Delta).

14. COST INCREASES
All costs are subject to change based on industry paper fluctuation.

TERMS & CONDITIONS:Any orders not submitted must be accompanied by hardcopy / proof(s) and a complete purchase order listing all information that is relevant to your job. Customer information: 1. Company Name, 2. Contact Name, 3. Company Address, 4. Contact & Fax Phone Numbers 5. E-mail Address, 6. Web Site. Job information: 1. Job Name(s) (Please reference an original job specific name when creating your job and file names), 2. Platform used (Mac/PC) 3. Application used to create your digital files 4. Product(s) being ordered, 5. Quantity 6. Size, 7. Paper Stock, 8. Spot Colors, Die Cutting, Folding, Drilling, Bindery , Perforation or any other job related specifications. Be sure and identify any enclosures such as discs, proofs, check/money
orders. Please double check all files before they are submitted. Citi Printing will print files as they are received. Please do not send us the only copy of your digital files or proofs. Citi Printing will not be responsible for any
misplaced media.

* Orders will be processed immediately without verbal confirmation. Please document in the special instructions if
you require a call from us. We will only contact you if there is a problem with your files or if we have additional
questions.

*NOTE - Rush Orders are exempt from our cancellation policy. Projects of a rush nature move directly into production and therefore cannot be cancelled without incurring the full cost of running the job.

REORDERS: Due to variances is the printing process, we must receive a sample of the previous print run from you. If we do not receive a mailed sample referencing your invoice, we will move forward without it and there may be color shifts.

Accounts receiveable: Customers receiving net terms will be subject to additional charges on outstanding balances.

TURNAROUND TIMES: Due to the possibility of file problems and technical malfunctions, time sensitive jobs should be planned in advance.Turnaround times reflect an average completion time of normal orders.These times are not
guaranteed.Turnaround times are quoted in working business days.Weekends,Holidays and Transit times are not
included. Shipping ETA.

OTHER TERMS & CONDITIONS
* Claims for damages, defects or shortages must be submitted in writing within 10 working days after the delivery of
the product.
* In the event of a reprint, all of the original order must be returned.
* Citi Printing liability shall be limited to the stated sales price of any defective goods. We will not be liable for any
consequential damages such as profit loss etc.
* Citi Printing reserves the right to use any items designed and/or produced in future promotional pieces such as
catalogs, fliers, websites or any other promotional material. If you do not wish to be included please send a written
request along with your purchase order.
* For legal purposes, the venue for any dispute shall be Morris County, NJ U.S.A.
* Prices, terms and conditions are subject to change without notice. Please read all information on our website
before submitting your order.
* Quantities on all orders are subject to a variation of +/- 10%.
* Cancellation of an order after acknowledgement will result in charges for any set up or prepress costs incurred
before cancellation.
* Written quotes will be honored for 30 days if submitted with your purchase order.
* Please check website frequently for updated information.